SERVICE

PC/OA

IDS&TRUST has been providing stable PC maintenance services for Daewoong Group for 15 years, providing the best quality in the industry with accumulated technology and know-how, while also analyzing and proposing PC/OA asset management problems of the client company, contributing to improving customer productivity.

Customer Needs (4S/1C)

  • Fast Services (S)
  • Accurate Services (S)
  • Professional Services (S)
  • Friendly Services (S)
  • Budget Saving (C)

IDS & TRUST IT Asset Management Team

Central call center 24x7
response services,

instead of workforce-centric old-time services

1588 - 7571 (ARS #1)

Major Clients

  • Companies/Hospital and Clinics
  • Public agencies
  • Office of Education
  • Institutions
  • Universities
  • High school
  • Middle School
  • Primary Schools
  • Kindergarten

Service range

  • PC

    • · Desktop/laptop/printer – S/W, H/W Maintenance
    • · Monitor – H/W Maintenance

  • Video equipment

    • · TV – Move/Install/PC, etc.
    • · Beam projector/screen – move/install/PC connection, etc.

All In One idsTrust

  • 01

    PC

    • · Create/Support Master Image
    • · All PC Failover Support
    • · Support for installation of software
    • · Helps protect and check against computer viruses
    • · Support for PC upgrades, security vulnerability updates
    • · Driver installation support for various I/O devices
    • · Supports PC network configuration
  • 02

    OA

    • · Installation/maintenance of various display devices (beam projector, TV, etc.)
    • · Maintenance of multi-functional printers
    • · supply of various consumables at reasonable prices
  • 03

    SKILL

    • · Failover is handled within 30 minutes by experienced professional engineers.
    • · Additional system optimization in the process of failover
    • · more than 10 years of maintenance operations and over 1,000 large-scale maintenance operations experience
  • 04

    C/S

    • · Central Call Center (1588-7571 ARS No. 1)
    • · One-Stop Remote Support Services (PC Services)
    • · Calculates and reports service satisfaction (SLAs) data monthly

Services Features

  • Upgrade Support

    • · Minor Version Upgrade Support
    • · Upgrade using remote assistance when requested by the agency

  • Remote support

    Non-stop support services (PCS services) through the Technical Support Center within 10 minutes in case of failures

  • Professional Services Support

    Maintaining an average of more than seven years of experience with the services of professional services staff to help diagnose and handle faults accurately

  • Regular Inspection Support

    To prevent accidents, engineers regularly visit customers to check system malfunction and security management activities

  • Telephone support

    For technical inquiries, call professional technical personnel at any time to support problems and inquiries

  • Dedicated support

    Maintain a consistent and immediate service system by designating dedicated personnel by region and customer

Service Plan (4 Months)

Deliver complete service with a complete four-month plan as initial service progress (contract).

  • 1

    First Month

    • · maintenance
    • · Investigate Asset / Attach Management Number
    • · Guide on how to use PC Services
    • · Check asset investigation details and asset registry client company

  • 2

    Second Months

    • · Submit one-month service status and satisfaction (SLAs) reports
    • · Average customer satisfaction goal above 80%

  • 3

    Third Months

    • · Conduct a three-month service satisfaction survey
    • · Improve services by referring to previous satisfaction survey history
    • · Customer IT Equipment and Solutions Improvement and Optimization Proposal

  • 4

    Fourth Months

    • · Customized services based on 4-month service history (customized check)
    • · Proceed with Services Stabilization

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