SERVICE

IDS&TRUST is able to introduce and maintain IT systems that can respond to rapidly changing IT environments, and provides cost-effective and diverse new technology capabilities to deliver a structured and reliable IT service.

1 Service Framework

IDS&TRUST's outsourcing framework i-Cube is structured to enhance ITO customers' core competencies.

  • “ Maximiz clientele IT capabilities ”
  • “ Delivering the best IT services to your clientele ”
  • “ Digital Transformation support ”

Securing a seamless and rapid fault management system

  • Right People

  • Right Process

  • Right Time

  • People

    Professional staffing, knowledge sharing

  • Process

    Clientele Specific Standard Operating Processes

  • Technology

    Technology to respond quickly to change

“ i-Cube ”
IT Outsourcing Service Framework

  • Professional Services

    Deliver professional IT services that your customers need in the know-how of a professional company

  • Continuous Services

    Provide consistent, reliable services with a customer's sense of responsibility for IT services

  • Active Services

    Emergency disability, problem occurrence, improvement needs and active response to market (customer) changes

  • 1. Direction Support
    (Consulting Support)

  • 2. Methodology Support
    (i-SLA)

  • 3. Process Support
    (i-SLM)

  • 4. System Support
    (ITSM)

Knowledgeable, professional in the field, proven methodologies, and agile organization

2 Service Range

IDS&TRUST's IT Services framework is based on ISO/IEC20000 and Information Technology Infrastructure Library (ITIL):

Service Range

  • Enhancement
    Service

    Process improvement/establishment and program improvement/development services

  • Problem
    Management
    Service

    System Operational Problems and Failover Services

  • Value Added
    Service

    Additional Services to Support Customer Value Creation

  • System
    Management
    Service

    Maintain Operating Systems Support Optimization of System Operations Resources Services

  • Incident
    Management
    Service

    Counter-Customer Desk Services for enquiries

3 expectation

IDS&TRUST is able to introduce and maintain IT systems that can respond to rapidly changing IT environments, and provides cost-effective and diverse new technology capabilities to deliver a structured and reliable IT service.

Performs structured and reliable IT services

  • efficient operation

    01

    maintenance Services

    • · Stabilize IT Resources and Improve Availability with a Systematic Maintenance Methodology
    • · Improve service levels with proactive fault prevention/failure handling and diagnostic consulting services
    • · Improve customer satisfaction, increase productivity
    • · single response system
    Stable Services Administration

  • Service Level Enhancements

    02

    Services Quality Improvement

    • · Improve SLA-based satisfaction and management levels
    • · Specialize and simplify business procedures
    • · Knowledge DB accumulation
    • · Systematic Services Support
    • · Deliver new business models and services based on new technologies
    Procedures and guidance improvement

  • cost optimization

    03

    Increase work efficiency

    • · Rapid and accurate handling of user requirements
    • · Eliminate unnecessary costs and improve efficiency by improving standard process-based operating systems
    • · Reporting and implementing improvement plans
    • · Regular Training/Technical Support
    Continuous Training Support

IDS&TRUST
integrated maintenance
Services

  • Support system unification
  • Efficient Resources Management
  • process improvement
  • Helpdesk support
  • Cost reduction

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